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All Systems Operational
Past Incidents
Oct 27, 2025
No incidents reported today.
Oct 26, 2025
No incidents reported.
Oct 25, 2025
No incidents reported.
Oct 24, 2025
No incidents reported.
Oct 23, 2025
No incidents reported.
Oct 22, 2025
No incidents reported.
Oct 21, 2025
No incidents reported.
Oct 20, 2025
Resolved -
AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational.
Oct 20, 23:19 UTC
Oct 20, 23:19 UTC
Identified -
AWS has confirmed increased error rates and latencies affecting multiple services in the US-EAST-1 region. The incident is currently classified as "Degraded" by AWS.
You may experience slowness, timeouts, or trouble accessing some parts of platform and services. We're closely monitoring the situation and will keep you updated as AWS provides more information.
Oct 20, 11:14 UTC
You may experience slowness, timeouts, or trouble accessing some parts of platform and services. We're closely monitoring the situation and will keep you updated as AWS provides more information.
Oct 20, 11:14 UTC
Oct 19, 2025
Completed -
The scheduled maintenance has been completed.
Oct 19, 07:46 UTC
Oct 19, 07:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:00 UTC
Oct 19, 06:00 UTC
Scheduled -
The Platforms & Databases team will be performing a reboot of Aurora5 to apply replication-related configuration changes. During this maintenance window, the databases will be temporarily unavailable.
This maintenance window will affect the following products:
Kayako Classic
Oct 16, 19:08 UTC
This maintenance window will affect the following products:
Kayako Classic
Oct 16, 19:08 UTC
Oct 18, 2025
No incidents reported.
Oct 17, 2025
No incidents reported.
Oct 16, 2025
No incidents reported.
Oct 15, 2025
No incidents reported.
Oct 14, 2025
No incidents reported.
Oct 13, 2025
No incidents reported.